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Update: Incident due to a fault with barriers at a level crossing at Nantwich (NAN) until 22:30.

Due to a fault with barriers at a level crossing at Nantwich (NAN):

Services will be cancelled in both directions between Shrewsbury (SHR) and Crewe (CRE).

We expect the incident to last until 22:30 and disruption to services is expected until the end of the day.

What's Happened?

We have been made aware of a problem with level crossing barriers at Nantwich. We are unable to run any trains through the area.

This is affecting our services travelling between Crewe and Shrewsbury in both directions and our services between Manchester Piccadilly and Crewe.

We expect the incident to be cleared by the end of the day. Train services will be cancelled in the area until the end of the day. Services travelling between Crewe and Shrewsbury may also use a diversion which will take longer, please allow for delays of up to 60 minutes in both directions.

Alternative Travel Options:

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

Manchester Piccadilly to Crewe in both directions with Northern

These arrangements are in place on services until the end of the day.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

We'll publish more information here shortly. We apologise for the disruption caused to your journey.

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

Update: Incident due to a fault on a train earlier between Shrewsbury (SHR) and Aberystwyth (AYW) until the end of the day.

Due to a fault on a train earlier between Shrewsbury (SHR) and Aberystwyth (AYW):

Services will be cancelled in both directions between Shrewsbury (SHR) and Aberystwyth (AYW).

We expect the incident to last until the end of the day and disruption to services is expected from 10:25 until the end of the day.

Alternative Travel Options:

We have organised buses to run between Shrewsbury and Aberystwyth to assist customers to complete journeys where possible at no extra cost. The following services have been replaced with road transport.

Shrewsbury to Aberystwyth at 20:32 and will be provided by Regional and Keanes. This service will depart on time at 20:32.

Please be advised that customers intending on travelling to Pwllheli can use this service as far as Machynlleth where you will be met by further replacement road transport. This will be provided by Lloyds and will depart at approximately 22:30.

Aberystwyth to Machynlleth at 22:27 and will be provided by Lloyds. This service will depart on time at approximately 22:27.

These arrangements are in place on services until the end of the day.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

We apologise for the disruption caused to your journey.

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We apologise, but our online forms are currently unavailable.

If you would like to submit a complaint, make an enquiry, or share positive feedback, please email us at customer.relations@tfwrail.wales.

To help us respond as quickly as possible, please include the following information:

The date of your journey.
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If your journey was delayed how late were you reaching the station you were travelling to?
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