Station
Station message
The lifts are out of order between the concourse and entrance/exit at Northampton station.
Station facilities
General service information
- Staffing Level
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Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
Yes - from information point
Yes - from ticket office - Information Services Open
-
Mon-Sun 00:00 to 00:00
- CIS
-
- Departure Screens
- Announcements
- Customer Help Points
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
-
Ticket Office: Yes
Ticket Machine: Yes - Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Validator
- Yes
- Penalty Fares
-
LM
All station facilities
- Seated Area
- Yes
- Trolleys
-
Yes
Limited availability
- Station Buffet
-
Yes
Soho Piccolo Coffee Shop
- Toilets
-
Yes
The toilets are located on the Main Concourse. The accessible toilet key is sourced from Customer Information Point. The toilet facilities are available: Monday - Saturday 04:00-22:30 and Sunday 06:00-22:30.
- Baby Change
-
Yes
Female toilets,Male toilets
- Telephones
-
No
- Wi Fi
-
No
- Atm Machine
-
Yes
Concourse and foyer
- Shops
-
Yes
WHSmith
Accessibility and mobility access
- Helpline
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0800 0248 997
https://www.nationalrail.co.uk/Mon-Sun - Staff Help Available
-
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Mon-Sun - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Height Adjusted Ticket Office Counter
-
No
Booking clerk would go out side and serve the customer
- Ramp For Train Access
- Yes
- Accessible Taxis
-
Accessible taxis are available
- National Key Toilets
- Yes
- Step Free Access
-
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
-
Yes
4 x 20 minute parking bays outside front of station
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 85
Sheltered: Yes
Cctv: Yes
Location:In the main car park area and area adjacent to main station building
Type: Stands - CarPark
-
Operator Name: S A B A U K
Name: Station Car Park
Spaces: 866
Number Accessible Spaces: 12
Accessible Spaces Note:Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.sabaparking.co.uk/car-park/northampton-station-car-park - Rail Replacement Services
-
Rail replacement vehicles will operate from the turning circle on the car park side of the station building.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
- Taxi Rank
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Taxis can be obtained outside the front of the station. www.traintaxi.co.uk
- Onward Travel
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Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
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Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Northampton station is accredited by the Secure Station Scheme**
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
https://www.nationalrail.co.uk/
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