Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
- 24h
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Validator
Yes
Smartcard Comments

Smartcard Accepted

Penalty Fares
GW
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri - 24h
Saturday 06:10 to 20:00
Sunday 08:00 to 20:00

Situated on the platforms.

Trolleys
Yes
Station Buffet
Yes

Starbucks on platform 5 and Dashi Cafe on platform 2. Vending machines also available.

Toilets
Yes

The toilets are located on Platforms 2 and 5. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Baby Change
Yes

within accessible wc's

Telephones
Yes
Wi Fi
Yes

Connect to "GWR Free Station WiFi"

Post Box
Yes

Platform 2

Atm Machine
Yes

Station entrance

Shops
Yes

Starbucks on platform 5 and Dashi Cafe on platform 2. Vending machines also available.

Accessibility and mobility access
Helpline

08001 971 329 or 18001 0800 197 1329 (Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Meeting point: Gateline.

- 24h
- 24h
Induction Loop
Yes
Accessible Ticket Machines
Yes

Accessible ticket machines are located at the station entrance by the ticket office.

Ramp For Train Access
Yes
Accessible Taxis

Accessible taxis are available. Please request staff assistance.

Accessible Public Telephones

Please request staff assistance. No public phones are accessible.

National Key Toilets

The radar key is available from station staff.

Step Free Access

Step Free Category A Station - This station has step free access to all platforms via subway and the lifts


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Set- Down / Pick up Points are available adjacent to the station entrance. Assisted travel meeting point - Booking office main entrance. Please notify a member of staff.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 82
Sheltered: Yes
Cctv: Yes
Location:

Platforms 1 and 5


Annotation:

Cycles can be carried on our trains free of charge.


Type: Stands
CarPark

Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 384

Number Accessible Spaces: 20
Accessible Spaces Note:

Accessible parking available. Parking is free for Blue Badge holders.


Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: http://www.apcoa.co.uk
Rail Replacement Services

Bus stop at rear entrance of station, or as directed by signs.

Taxi Rank

Taxi Rank: Taxi rank is available at the station entrance. If you require an accessible taxi please approach a member of staff.

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Find out more about links from GWR stations to airports.

Passenger services
Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals