Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri - 24h
Saturday 03:00 to 00:00
Sunday 07:00 to 00:00
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points

No
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Yes
Smartcard Validator
Yes
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

Penalty Fares
AW
All station facilities
Seated Area
Yes
Waiting Room
Yes

The Waiting Room is open during Ticket Office hours but is closed between 14:00-16:00.

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Baby Change
Yes
Telephones

No
Wi Fi

No

Find WiFi Hotspots around Swansea station

Tourist Information
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available
Yes

Staff help is available at this station within the Ticket Office Hours, outside of these times there are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machines take cash, debit and credit cards.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets
Yes

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Step Free Access

Category A.

Step free access to all platforms.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down

No
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 128
Sheltered: Yes
Cctv: Yes
Location:

Cycle parking at Swansea station is provided at three locations.

On Platform 1, there are 39 Sheffield stands providing for up to 78 bicycles to be parked. On Platform 4, there are 15 Sheffield stands providing parking for up to 30 bicycles. Outside the station, opposite the Grand Hotel there is a shelter with 10 Sheffield stands offering parking for up to 20 bicycles


Annotation:

64 Sheffield stands providing for 128 bikes are provided


Type: Stands
CarPark

Operator Name: A P C O A
Name: Swansea Station
Spaces: 41
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Fri - 24h
- 24h
- 24h

Website: https://www.apcoa.co.uk/tfwr
Rail Replacement Services

The rail replacement bus stop is at the station front.

Taxi Rank

Taxi rank is situated adjacent to the station

Onward Travel

First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

Frequent bus routes serve stops on the High Street (at the front of the rail station) going to the city centre and also the Quadrant Bus Station (for interchange onto all other routes). 

Buy a Swansea PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Cycle Hire

There are no cycle hire facilities at this station

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
http://www.tfwrail.wales/lostproperty
Live departures and arrivals

Overview

Swansea railway station is the central rail hub for the city of Swansea in South Wales. As a gateway to the city and surrounding areas, it provides vital connections to key destinations such as Cardiff Central, London Paddington and Birmingham, as well as services to West Wales.

The station has step-free access, ticket machines and a ticket office, waiting rooms and shops.

Its location near the city centre makes it a key part of Swansea's transport network, serving both local commuters and long-distance travellers.

 

History of Swansea railway station

Originally opened in 1850, nothing now remains of Swansea's old wooden station building. Through the years, renovations including a major rebuild in 1880 and platform extensions in the 1920s led to the impressive four-platform building found today.

The contemporary design includes impressive glass walls flooding the area with light, creating a bright, open feel. Above the main entrance are engraved the words 'Ambition is critical', part of a 1990 poetry competition. The poet, David Hughes was responding to the town's rather dire nickname - the Graveyard of Ambition. In three words, he has successfully portrayed the modern Swansea, as a hub for culture, production and, yes, ambition.

If you're a fan of visiting incredible sights, you may want to check out this comprehensive guide on things to do in Swansea for your next holiday.

 

  • How long does it take to walk from Swansea station to the city centre?

    • The short walk from Swansea Station takes around three minutes, and takes you past Swansea Castle.

  • What car parking facilities are available at Swansea station?

    • There are 41 car park spaces at Mariner's Road car park.

  • Is there bike storage at Swansea station?

    • On Platform 1, there are 35 bike storage facilities, overseen by CCTV.

  • What other facilities are available at Swansea station?

    • Toilets, including baby changing facilities
    • Station buffet
    • Shops
    • Coin and cards telephones
    • ATM
    • Disabled access - including step-free access throughout, ramps, wheelchairs and induction loop systems

  • Which popular destinations can be reached from Swansea station?

  • Are First Class facilities available at Swansea station?

    • There is no First Class waiting room available at Swansea railway station. 

  • Are there toilets at Swansea station?

    • Yes, toilets are available, including accessible facilities if you have reduced mobility.

  • Are there ticket machines at Swansea station?

    • Yes, ticket machines are available to buy tickets or collect pre-booked tickets.

  • How far is the beach from Swansea station?

    • Swansea beach is approximately 1.5 miles from the station. It’s about a 30-minute walk or a 10-minute taxi ride.

  • How far is Swansea market from Swansea railway station?

    • The market is around 0.5 miles from the station, around a 10-minute walk.

  • How far is Swansea University from Swansea station?

    • Swansea University’s Singleton Park campus is about 2.5 miles from the station. The journey takes roughly 10-15 minutes by car or bus.
  • No booking fees
  • No card charges
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