Background information | Transport for Wales

Update: Incident due to a fire next to the track between Chester (CTR) and Llandudno Junction (LLJ) until the end of the day.

Due to a fire next to the track between Chester (CTR) and Llandudno Junction (LLJ):

Services will be delayed by up to 60 minutes.

Services may be cancelled in both directions between Chester (CTR) and Llandudno Junction (LLJ).

We expect the incident to last until the end of the day and disruption to services is expected from 19:00 until the end of the day.

What's Happened?

A large fire has been reported next to the track between Prestatyn and Flint. Emergency services are on site and attempting to deal with the fire.

For safety, train services will run at greatly reduced speed through the area. Delays of around 60 minutes to be expected. Trains may also be required to terminate before their booked destination.

We apologise for the disruption caused to your journey.

Alternative Travel Options:

We have limited road transport running between Chester and Llandudno Junction / Holyhead, provided by Keanes and Llew Jones, to assist customers to complete journeys where possible at no extra cost until 23:00.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Alternative Travel Options:

Your ticket can be used on the following services to help you complete your journey, listed below at no extra cost:

Chester to Liverpool Lime Street with MerseyRail

These arrangements are in place on services until the end of the day.

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Update: Incident due to passengers causing a disturbance on a train between Crewe (CRE) and Manchester Piccadilly (MAN) until 22:00.

Due to passengers causing a disturbance on a train between Crewe (CRE) and Manchester Piccadilly (MAN):

Services may be delayed by up to 30 minutes.

Services may be cancelled in both directions between Crewe (CRE) and Manchester Piccadilly (MAN).

We expect the incident to last until 22:00 and disruption to services is expected until 22:00.

What's Happened?

Due to a passenger cauising a disturbance on a trains at Wem, services between Crewe and Manchester Piccadilly may be delayed, cancelled or amended.

We'll publish more information here shortly. We apologise for the disruption caused to your journey.

Alternative Travel Options

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

Avanti West Coast between Crewe and Manchester Piccadilly
Northern services between Crewe and Manchester Piccadilly.

These arrangements are in place on services until 20:00.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Update: Incident due to a fault on this train between Swansea (SWA) and Llandrindod (LLO) until 22:05.

Due to a fault on this train between Swansea (SWA) and Llandrindod (LLO):

Services will be cancelled in both directions between Swansea (SWA) and Llandrindod (LLO).

We expect the incident to last until 22:05 and disruption to services is expected from 10:39 until 21:00.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Alternative Travel Options

You can use the following local bus services to help you complete your journey, at no extra cost:

Route X48/48 provided by Celtic Travel between Craven Arms and Llanwrtyd via Llandrindod.
Route X13 provided by First Cymru between Swansea and Llandeilo via Pontarddulais and Ammanford.
Route 16 provided by First Cymru between Swansea and Pontarddulais.

Find details of these services using the journey planner at www.traveline.cymru.

We have organised buses to run between Swansea and Llandrindod to assist customers to complete journeys where possible at no extra cost. These will arrive at:

Swansea to Llandrindnod departing at approximately 14:49 provided by AC Jenkins and Francis Coaches.

Swansea to Llandrindnod departing at approximately 17:50 provided by AC Jenkins and Francis Coaches

Llandrindnod to Swansea departing at approximately 17:33 provided by AC Jenkins

Llandrindnod to Swansea departing at approximately 20:29 provided by AC Jenkins

These arrangements are in place on services until 21:00.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Update: Incident due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB) until 20:00.

Due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB):

Services may be cancelled in both directions between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB).

We expect the incident to last until 20:00 and disruption to services is expected until 20:00.

What's Happened?

Due to more trains than usual needing repairs at the same time, there are limited services

between Newport and Ebbw Vale Town.

We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Alternative Travel Options

Customers can use their tickets to travel to Newport via Cardiff Central, at no extra cost.

You can use the following local bus services to help you complete your journey, at no extra cost:

Route 56 provided by Stagecoach South Wales between Newport and Crosskeys via Rogerstone and Ponytmister.
Route X15 provided by Stagecoach South Wales between Newport and Llanhilleth via Rogerstone, Crosskeys and Newbridge.
Route 151 provided by Stagecoach South Wales between Newport and Newbridge via Pye Corner, Rogerstone, Pontymister, Risca and Crosskeys.
Route 1 provided by Newport Bus between Newport and Rogerstone via Pye Corner.

Find details of these services using the journey planner at www.traveline.cymru

These arrangements are in place on services until 19:00.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Update: Incident due to more trains than usual needing repairs at the same time between Shrewsbury (SHR) and Aberystwyth (AYW) until 23:59.

Due to more trains than usual needing repairs at the same time between Shrewsbury (SHR) and Aberystwyth (AYW):

Services will be cancelled in both directions between Shrewsbury (SHR) and Aberystwyth (AYW).

We expect the incident to last until 23:59 and disruption to services is expected from 03:00 until 23:59.

What's Happened?

We expect to have a reduced number of trains available on Wednesday 15th July whilst our depot teams continue to work to ensure our on board air conditioning is fully functional.

There will be a reduced number of services running between Shrewsbury and Aberystwyth in either direction

Please check your journey at www.tfw.wales. For detailed and up to date information on disruption across the network, visit the National Rail website.

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Alternative Travel Options:

You can use the following local bus services to help you complete your journey, at no extra cost:

Route X75 provided by Celtic Travel between Newtown and Aberystwyth.
Route X85 provided by Lloyds Coaches between Machynlleth and Newtown.
Route T2 and T28 provided by Lloyds Coaches between Machynlleth and Aberystwyth.

Find details of these services using the journey planner at www.traveline.cymru.

Alternative Travel Options:

We have limited road transport running between Shrewsbury and Aberystwyth, provided by Lloyds Coaches, to assist customers to complete journeys where possible at no extra cost until the end of the day.

You can find the times for these services for your journey using our journey planner at tfw.wales.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Update: Incident due to more trains than usual needing repairs at the same time between Wrexham General (WRX) and Chester (CTR) until 23:59.

Due to more trains than usual needing repairs at the same time between Wrexham General (WRX) and Chester (CTR):

Services will be cancelled in both directions between Chester (CTR) and Wrexham General (WRX).

We expect the incident to last until 23:59 and disruption to services is expected until 23:59.

What's Happened?

We expect to have a reduced number of trains available on Wednesday 15th July whilst our depot teams work to ensure our on board air conditioning is fully functional.

This means a reduced number of services are able to run between Wrexham General and Chester in both directions.

Customers are advised to travel on the next available service where possible.

Rail services between Wrexham General and Chester are expected to be busy meaning conditions on board could be very warm. Customers who are feeling unwell should consider whether they need to travel. If you do travel, you should bring water, stay hydrated and speak to a member of the onboard team immediately if you begin to feel unwell.

Alternative Travel Options

You can use the following local bus services to help you complete your journey, at no extra cost:

Route 1 provided by Arriva Bus Wales between Chester and Wrexham.

Find details of these services using the journey planner at www.traveline.cymru.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

We apologies for the disruption to your journey today,

Update: Incident due to more trains than usual needing repairs at the same time between Wolverhampton (WVH) and Birmingham International (BHI) until 23:00.

Due to more trains than usual needing repairs at the same time between Wolverhampton (WVH) and Birmingham International (BHI):

Services will be cancelled in both directions between Wolverhampton (WVH) and Birmingham International (BHI).

We expect the incident to last until 23:00 and disruption to services is expected until 23:00.

What's Happened?

We expect to have a reduced number of trains available on Wednesday 15th July whilst our depot teams work to ensure our on board air conditioning is fully functional.

This means Transport For Wales services will start and terminate at Wolverhampton instead of Birmingham New Street or Birmingham International today.

Rail services between Wolverhampton and Shrewsbury are expected to be busy meaning conditions on board could be very warm. Customers who are feeling unwell should consider whether they need to travel. If you do travel, you should bring water, stay hydrated and speak to a member of the onboard team immediately if you begin to feel unwell.

Alternative Travel Options:

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

West Midlands Railway between Wolverhampton and Birmingham International in both directions.
CrossCountry between Wolverhampton and Birmingham New Street in both directions.
Avanti West Coast between Wolverhampton and Birmingham International in both directions.
West Midlands Metro between Wolverhampton and Birmingham in both directions.

These arrangements are in place on services until 23:00

Check services running in the area using the Transport for Wales Live Map

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

We apologise for the disruption caused to your journey today.

All updates

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Background information on the Wales National Travel Survey

Quality Report

The quality report provides a summary of the methods used and quality of the data collected in the Wales National Travel Survey.

Quality Report

Future Development

This document outlines the statistical development plan for the Wales National Travel Survey. It details how we are developing the survey, and when users should expect the development and evaluation to be complete.

Development plan

Statements of compliance

The following statements outline how Transport for Wales and the Wales National Travel Survey meets the standards set out in the Code of Practice for Statistics.

Statement of compliance with the Code of Practise for statistics

Confidentiality statement

Stakeholder engagement

Definitions

The following document contains key definitions for some of the terms used in the Wales National Travel Survey.

Definitions

Questionnaires

This section contains the Wales National Travel Survey questionnaires used during the 2025-26 and 2026-27 survey years. This includes the questions in the main survey and also the travel diary component of the Wales National Travel Survey.

Questionnaires

Contact

If you have any questions, please contact us at travelsurvey@tfw.wales.