Help with pay as you go | Transport for Wales

Update: Incident due to the emergency services dealing with an incident at Birmingham New Street (BHM) until 14:00.

Due to the emergency services dealing with an incident at Birmingham New Street (BHM):

We expect the incident to last until 14:00 and disruption to services is expected until 14:30.

We have been made aware of emergency services dealing with an incident on-board a Transport for Wales service at Birmingham New Street station.

Until the incident has cleared, our services from Birmingham New Street to Shrewsbury will be unable to run.

Our services between Birmingham New Street and Shrewsbury are disrupted.

Please note that services between Birmingham New Street and Shrewsbury are also affected by a points failure in the Wolverhampton area. More information regarding this incident can be found here - All updates | Transport for Wales

We expect the incident to be cleared by 14:00. Train services may be cancelled or delayed in the area until approximately 14:30.

Please continue to travel as planned, but expect delays and cancellations on your journey.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Update: Incident due to a points failure between Wolverhampton (WVH) and Shrewsbury (SHR) until 14:30.

Due to a points failure between Wolverhampton (WVH) and Shrewsbury (SHR):

We expect the incident to last until 14:30 and disruption to services is expected until 15:30.

We have been made aware of a points failure in the Wolverhampton area, on the Shrewsbury - Birmingham route.

Until the incident has cleared, our services will be unable to run.

Our services between Shrewsbury and Birmingham International are disrupted in both directions.

We expect the incident to be cleared by 14:30. Train services may be cancelled or delayed in the area until approximately 15:30.

Please be aware that West Midlands Railway, Avanti West Coast and CrossCountry are also affected by this incident. You can check your journey with any operator at tfw.wales.

Please continue to travel as planned, but expect delays and cancellations on your journey.

We will publish more information here, once we have received an update from Network Rail technicians. Please check back shortly.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Need some help?

Thinking of trying out pay as you go? Are you an existing pay as you go user who needs some help? You’ve come to the right place.

Checked our FAQs?

Our frequently asked questions contain lots of information including:

How pay as you go works.
How to tap in and tap out.
How to set up a pay as you go account.
How to track your pay as you go payments.
How penalty charges and incomplete journey charges work.
What to do if there’s a problem.

Check out our FAQs here

Pay as you go user guide

Check out our pay as you go user guide for handy step-by-step guidance on using pay as you go.

Terms and conditions

See the terms and conditions that apply when you use pay as you go with Transport for Wales.

Contact us

We can assist with simple pay as you go enquiries. For some queries, you’ll need to register for a pay as you go account before we can provide help.

If you’re registered

Fill out the form below and click next.

Call us on 03333 211 202. Select your language preference, then listen for the pay as you go option.

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If you’re not registered

Please call us on 03333 211 202. Select your language preference, then listen for the pay as you go option.

We’ll guide you through a secure portal where you’ll need to provide your card details. This enables us to view your journeys associated with that payment method.