Help with pay as you go | Transport for Wales

Update: Incident due to more trains than usual needing repairs at the same time between Cardiff Central (CDF) and Cheltenham Spa (CNM) until the end of the day.

Due to more trains than usual needing repairs at the same time between Cardiff Central (CDF) and Cheltenham Spa (CNM):

Services may be cancelled in both directions between Cardiff Central (CDF) and Cheltenham Spa (CNM).

We expect the incident to last until the end of the day and disruption to services is expected from 06:00 until the end of the day.

Due to a shortage of trains, there will be a reduced TfW service between Cardiff Central and Cheltenham Spa.

Customers are advised to travel on the next available service or travel on the rail replacement provided for the following cancellations:

10:10 Cardiff Central to Cheltenham Spa will be proivded by Davies

11:10 Cardiff Central to Cheltenham Spa will be proivded by Keepings

13:10 Cardiff Central to Cheltenham Spa will be provided by Keepings Coaches

14:10 Cardiff Central to Cheltenham Spa will be proivded by JKT

16:10 Cardiff Central to Cheltenham Spa will be provided by JKT

17:10 Cardiff Central to Cheltenham Spa will be provided by JKT

09:40 Cheltenham Spa to Cardiff Central will be provided by JKT

09:40 Cheltenham Spa to Cardiff Central will be provided by JKT

12:40 Cheltenham Spa to Cardiff Central will be provided by Keepings

14:37 Cheltenham Spa to Cardiff Central will be provided by Davies

15:40 Cheltenham Spa to Cardiff Central will be provided by Keepings

17:45 Cheltenham Spa to Cardiff Central is currently being sourced

18:40 Cheltenham Spa to Cardiff Central will be provided by JKT

We are currently sourcing road transport for the remaining services. Please check back later for operator details. You can use your ticket on the bus at no extra cost. Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Alternative Travel Options:

Your ticket can be used at no extra cost on any CrossCountry services between Cardiff Central and Cheltenham Spa to complete your journey until the end of the day.

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

We apologise for the disruption caused to your journey.

Update: Incident due to a fault with the signalling system at Risca & Pontymister (RCA) until 12:00.

Due to a fault with the signalling system at Risca & Pontymister (RCA):

Services may be delayed by up to 30 minutes.

Services may be cancelled in both directions between Cardiff Central (CDF) and Ebbw Vale Town (EBB).

We expect the incident to last until 12:00 and disruption to services is expected until 12:30.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Alternative Travel Options:

Customers can use local bus services to complete journeys where possible at no extra cost:

Route 56 provided by Stagecoach South Wales between Newport and Crosskeys via Rogerstone and Ponytmister.

Route X15 provided by Stagecoach South Wales between Newport and Llanhilleth via Rogerstone, Crosskeys and Newbridge.

Route 151 provided by Stagecoach South Wales between Newport and Newbridge via Pye Corner, Rogerstone, Pontymister, Risca and Crosskeys.

Route 26 with Stagecoach between Cardiff and Ebbw Vale Town

Route 21 with Stagecoach between Newbridge - Llanhilleth

Find details of these services using the journey planner at www.traveline.cymru.

These arrangements are in place on services until 12:00

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Update: Incident due to more trains than usual needing repairs at the same time between Crewe (CRE) and Wrexham General (WRX) until the end of the day.

Due to more trains than usual needing repairs at the same time between Crewe (CRE) and Wrexham General (WRX):

Services may be cancelled in both directions between Crewe (CRE) and Wrexham General (WRX).

We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.

What's Happened?

Due to the hot weather forecast, services between Crewe and Wrexham General will be reduced in both directions.

Alternative Travel Options

Customers are advised to travel on the next available service.

Customers travelling from Wrexham General to Crewe are advised to board the next service to Chester, where they can make a connection to Crewe.

Customers travelling from Crewe to Wrexham General are advised to board the next available service to Chester, where they can make a connection to Wrexham General.

Your ticket can be used at no extra cost on Avanti West Coast services between Chester and Crewe in both directions until the end of the day.

We apologise for the disruption caused to your journey.

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

Need some help?

Thinking of trying out pay as you go? Are you an existing pay as you go user who needs some help? You’ve come to the right place.

Checked our FAQs?

Our frequently asked questions contain lots of information including:

How pay as you go works.
How to tap in and tap out.
How to set up a pay as you go account.
How to track your pay as you go payments.
How penalty charges and incomplete journey charges work.
What to do if there’s a problem.

Check out our FAQs here

Pay as you go user guide

Check out our pay as you go user guide for handy step-by-step guidance on using pay as you go.

Terms and conditions

See the terms and conditions that apply when you use pay as you go with Transport for Wales.

Contact us

We can assist with simple pay as you go enquiries. For some queries, you’ll need to register for a pay as you go account before we can provide help.

If you’re registered

Fill out the form below and click next.

Call us on 03333 211 202. Select your language preference, then listen for the pay as you go option.

Reach out on Facebook Messenger or WhatsApp.

If you’re not registered

Please call us on 03333 211 202. Select your language preference, then listen for the pay as you go option.

We’ll guide you through a secure portal where you’ll need to provide your card details. This enables us to view your journeys associated with that payment method.