Smartcard

Travel safer with Smartcard Season tickets

Travel contactless as often as you like and save money with 7-day, monthly and annual Season tickets.

Buy your Season ticket on our app or website
Load tickets on your TfW Smartcard by tapping on a station Smartcard reader or your smartphone
You're good to go

Get your Smartcard today by creating an account/logging into your existing account. Once you have successfully created an account/logged into your existing account, navigate to manage Smartcards and click order a new Smartcard.

How does a Smartcard work

1. Buy your tickets

You can purchase tickets, online, at any of our self-service ticket machines and at most booking offices.
If you've bought your ticket online via our website or app, simply select Smartcard as your delivery type

Weeklies, monthlies and annuals are available on the following routes:

Route

Cardiff* - Penarth

Chester - Shrewsbury

Cardiff* - Rhymney

Cardiff* - Barry Island

Cardiff* - Swansea

Cardiff* - Aberdare

Cardiff* - Treherbert

Cardiff* - Ebbw Vale Parkway

Cardiff* - Maesteg

Cardiff* - Cardiff Bay

Cardiff* - Merthyr Tydfil

Cardiff* - Swansea** / Severn Tunnel Junction

Cardiff* - Bridgend (via Barry)

City Line (Coryton - Radyr)

Cardiff* - Shrewsbury

Swansea - Carmarthen

Shrewsbury - Manchester Piccadilly

Carmarthen - West Wales

Chester - Holyhead

Aberystwyth - Shrewsbury

Lydney

*Cardiff Central and Cardiff Queen Street
**7 day first class also available

2. Load your tickets

If you purchase from any of our ticket machines, load your ticket onto your card when prompted - Select Smartcard from the home screen and hold card against the card reader
Ticket Offices - Smartcard is placed on the reader and ticket is loaded when the card is read
Your ticket will be available to load onto your smart card, which will grant you access to the gate
If Season tickets are ordered via the website, they can be loaded onto a smartcard using our app when connected to Wi-Fi

How to load a Smartcard using your phone
- 1) Switch on NFC.
- 2) Log into TfW app and click on the home icon.
- 3) Click on smart icon.
- 4) Screen requests that you present your Smartcard.

Season tickets ordered via the Website can also be loaded onto a Smartcard at the origin location and from the following devices (where available)
Gates - Hold Smartcard against yellow card reader
Station Smartcard reader - Installed during 2020

3. Tap and go

Your Smartcard is now ready to use. Just present your Smartcard to the reader at the ticket gates, and tap out at the gates when exiting the station at your destination. You'll also need to present your card for inspection when the conductor comes round.

Why choose a Smartcard

Faster travel - Speed through the station. Simply buy your ticket at one of our ticket vending machines and tap in and out at stations.
Tough and reliable - Say goodbye to damaged paper tickets and ticket gate hold-ups. Everything’s loaded onto your durable Smartcard.
Peace of mind - Lost your Smartcard? Call our team on 03333 211 202. Customers can still call the number to request a refund for a lost season on Smartcard; however, neither Traveline Cymru, JourneyCall or Customer Relations contact centres have the ability to order a new smartcard for the customer. This can only be done by the customer themselves through their account.
It's free to try - The TfW Smartcard is completely free.

Get your Smartcard today by creating an account/logging into your existing account. Once you have successfully created an account/logged into your existing account, navigate to manage Smartcards and click order a new Smartcard.