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Update: Incident due to more trains than usual needing repairs at the same time between Chester (CTR) and Liverpool Lime Street (LIV) until the end of the day.

Due to more trains than usual needing repairs at the same time between Chester (CTR) and Liverpool Lime Street (LIV):

Services will be cancelled in both directions between Chester (CTR) and Liverpool Lime Street (LIV).

We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.

What's Happened?

Due to a shortage of our Class 197 Fleet, we have fewer trains available to run today's service. Services between Chester and Liverpool Lime Street will be cancelled for the day.

Our engineers are working hard to bring trains back into service as quickly as possible.

We apologise for any disruption caused to your journey.

Alternative Travel Options:

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

West Midlands Railway between Crewe and Liverpool Lime Street
Merseyrail between Chester and Liverpool

These arrangements are in place on services until the end of the day.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area and other information such as Rail Replacement Stop Locations using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

New: Incident due to passengers causing a disturbance on a train at Pontypridd (PPD) from 13:25 until 14:00.

Due to passengers causing a disturbance on a train at Pontypridd (PPD):

Services will be delayed by up to 35 minutes.

Services will be cancelled in the Treherbert, Aberdare and Merthyr area.

We expect the incident to last until 14:00 and disruption to services is expected from 13:25 until 16:00.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

Pay as you go customers

If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.

Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.

If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.

Update: Incident due to slippery rails between Betws-y-Coed (BYC) and Blaenau Ffestiniog (BFF) from 06:00 until 16:00.

Due to slippery rails between Betws-y-Coed (BYC) and Blaenau Ffestiniog (BFF):

Services may be cancelled in both directions between North Llanrwst (NLR) and Blaenau Ffestiniog (BFF).

We expect the incident to last until 16:00 and disruption to services is expected from 06:00 until 16:00.

What's Happened?

We have been made aware of poor rail conditions between Betws-y-Coed and Blaenau Ffestiniog. The track is slippery and for safety reasons trains are currently unable to run through the affected area until it can be treated. As a result, the following services have been cancelled:

13:44 North Llanrwst to Blaenau Ffestiniog
14:36 Blaenau Ffestiniog to North Llanrwst

We apologise for the disruption caused to your journey.

Alternative Travel Options:

We have organised buses to run between North Llanrwst and Blaenau Ffestiniog to assist customers to complete journeys where possible at no extra cost. These will be provided by Keanes.

Please note bus is expected to depart North Llanrwst and Blaenau Ffestiniog on time.

These arrangements are in place on services 16:00

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

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