What is a request stop?
Our request stops are railway stations where trains will only stop if requested to by a customer wanting to get on or off. This allows us to reduce your journey times by not stopping unnecessarily at stations that typically see fewer passengers.
The easiest way to find out if your station is a request stop is to view your journey on the TfW app. You’ll see ‘stop on request’ indicated below request stop stations. You’ll also hear an announcement at some of our railway stations if a departing train will be calling at any request stops.
I need to get off at a request stop
Please let the conductor know in good time when you’ve boarded the train. If the train is very busy, you can also do this on the platform before you’ve boarded. The conductor will arrange for the train to stop at your station with the driver.
I need to get on at a request stop
As the train approaches the station, you’ll need to signal to the driver that you’d like the train to stop by raising your hand. Don’t worry, the train will approach request stops at a low speed to give the driver plenty of time to see you and bring the train safely to a halt.
Will the train always stop if requested?
At certain times, a train may not be scheduled to stop at a station or will only stop to allow passengers to get off the train (set-down only). Please check your journey on the TfW app to see if a train is scheduled to stop at your station.
I don’t have the app and would like more information
A list of request stop stations is available on our On Train Wi-Fi Portal. If you don’t have a device with Wi-Fi enabled, please speak to your conductor on the train or get in touch with us using the link below. We’ll be happy to help.
