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You can find all the information you need to prepare for your journey in advance.
From buying tickets to checking if there’s space on our services or if there have been any changes to your planned route.
All updates
Update: Incident due to a fire next to the track between Crewe (CRE) and Manchester Piccadilly (MAN) until 16:30.
Update: Incident due to a fire next to the track between Crewe (CRE) and Manchester Piccadilly (MAN) until 16:30.
Due to a fire next to the track between Crewe (CRE) and Manchester Piccadilly (MAN):
Services may be delayed by up to 60 minutes.
Services may be cancelled in both directions between Crewe (CRE) and Manchester Piccadilly (MAN).
We expect the incident to last until 16:30 and disruption to services is expected from 14:00 until 17:30.
What's Happened?
We have been made aware of a lineside fire at Sandbach between Crewe and Manchester Piccadilly.
For safety, train services are unable to run through the area.
Our colleagues at Network Rail/Amey Infrastructure are aware and staff are currently en route to the affected area.
We will publish more information here, once we have received an update from Network Rail.
Alternative Travel Options
Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:
Northern services by any reasonable route
CrossCountry services between Manchester Piccadilly and Bristol Parkway via Wolverhampton and Birmingham New Street
These arrangements are in place on services until 17:30.
If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to a shortage of train drivers at Carmarthen (CMN) until the end of the day.
Update: Incident due to a shortage of train drivers at Carmarthen (CMN) until the end of the day.
Due to a shortage of train drivers at Carmarthen (CMN):
Services will be cancelled at Carmarthen (CMN).
We expect the incident to last until the end of the day and disruption to services is expected from 08:30 until the end of the day.
We have organised buses to run between Carmarthen, Milford Haven and Pembroke Dock to assist customers to complete journeys where possible at no extra cost. The below services will be replaced by road transport.
10:44 Carmarthen to Tenby provided by Cymru and Glyns
11:33 Tenby to Carmarthen provided by Cymru and Glyns
11:38 Carmarthen to Pembroke Dock provided by Cymru and Davies
14:07 Pembroke Dock to Carmarthen provided by Cymru and Davies
13:53 Carmarthen to Pembroke Dock provided by Cymru and Glyns
16:07 Pembroke Dock to Carmarthen provided by Cymru and Glyns
16:59 Carmarthen to Tenby provided by Cymru and Glyns
17:45 Tenby to Carmarthen provided by Cymru and Glyns
18:01 Carmarthen to Pembroke Dock provided by Cymru and Glyns
19:36 Pembroke Dock to Carmarthen provided by Cymru and Glyns
15:04 Carmarthen to Milford Haven provided by Cymru and Davies
16:04 Milford Haven to Carmarthen provided by Cymru and Davies
22:44 Carmarthen to Milford Haven provided by Cymru and Davies
23:55 Milford Haven to Carmarthen provided by Cymru and Davies
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
We apologise for the disruption caused to your journey.
Update: Incident due to a shortage of train drivers between Swansea (SWA) and Llandrindod (LLO) until 19:00.
Update: Incident due to a shortage of train drivers between Swansea (SWA) and Llandrindod (LLO) until 19:00.
Due to a shortage of train drivers between Swansea (SWA) and Llandrindod (LLO):
Services will be cancelled in both directions between Swansea (SWA) and Llandrindod (LLO).
We expect the incident to last until 19:00 and disruption to services is expected from 15:00 until 20:00.
We have organised buses to run between Swansea and Llandrindod to assist customers to complete journeys where possible at no extra cost. The below services will be replaced by road transport.
15:18 Swansea to Llandrindod, provided by AC Jenkins and Gower. At Llandrindod customers will be met by another bus which will stop when necessary on the way to Shrewsbury, this will be provided by AC Jenkins.
18:03 Llandrindod to Swansea which will wait for incoming train. This will be provided by AC Jenkins and Gower.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
We're sorry for the disruption to your journey today.
