On your journey
Have you thought about what you might need when you get to the station or when you’re on the train? From connecting to free Wi-Fi to packing luggage and bringing your dog along, we want every train journey across Wales and the borders to feel comfortable and stress-free.
Explore our onboard guides below before setting off. Remember to buy your tickets early for the best-value fares!
Making the most of your train journey
Longer train journeys are great for relaxing, working or both. Our onboard facilities can help you make the most of your travel time, whether you’re commuting, visiting family or friends or taking a leisure trip.
Stay connected with our free onboard Wi-Fi, allowing you to catch up on work, check social media or keep young travel companions entertained. Selected long-distance routes also have trolley service and onboard dining with fresh food, snacks, hot and cold drinks. Served straight to your seat.
Travelling with luggage, bikes and pets
Furry friends are welcome on our trains at no extra cost, provided they’re well-behaved and don’t disturb other customers. You can bring your bike on board, but spaces may be limited at certain times.
For everyone's safety and comfort, please keep aisles and doorways clear by using overhead racks and dedicated luggage areas.
If you need travel advice or assistance on the train, the conductor will be happy to help.
Frequently asked questions
Is there free Wi-Fi onboard a train?
Yes, we offer free Wi-Fi on our trains. Simply connect to our network to stay online throughout your train journey.
Can I bring a dog or pet on my train journey?
Yes, up to two domestic pets can travel free of charge on our trains. Dogs must be kept on a short lead at all times or kept in an appropriate pet carrier.
Can I buy food and drink on the train?
Our selected long-distance services have onboard trolley services serving hot and cold drinks and snacks. You’re also welcome to bring your own food and non-alcoholic drinks on board.
How do I get the best value for my train journey?
We advise planning your journey and buying tickets early on our app or website to get the lowest fares and smoothest journey.
Can I bring other pets besides dogs on board a train?
You can travel with many small animals. Please contact us at customer.relations@tfw.wales before you travel to find out more.
Are there always toilets on Transport for Wales trains?
Most of our services have accessible onboard toilets equipped with baby-changing facilities. On some shorter, high-frequency local routes, trains may not have onboard toilets - these will be available at key stations along the line.
What should I do in an emergency during my train journey?
If you feel unwell or notice an emergency while on the train, tell the conductor straight away. In an urgent situation, you can pull the emergency alarm located near the train doors, or text the British Transport Police discreetly on 61016.