Annual Report and Financial Statements
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All updates
Update: Incident due to more trains than usual needing repairs at the same time between Bidston (BID) and Wrexham General (WRX) until 23:59.
Update: Incident due to more trains than usual needing repairs at the same time between Bidston (BID) and Wrexham General (WRX) until 23:59.
Due to more trains than usual needing repairs at the same time between Bidston (BID) and Wrexham General (WRX):
Services may be cancelled in both directions between Wrexham Central (WXC) and Bidston (BID).
We expect the incident to last until 23:59 and disruption to services is expected until 23:59.
What's Happened?
Due to a shortage of trains, fewer trains are able to run between Bidston and Wrexham Central.
We apologise for the disruption caused to your journey.
Rail replacement will be provided by Keanes coaches. Please see departure times below:
Departure times from Wrexham Central - 16:34 (from Wrexham General), 17:42, 19:46 (from Wrexham General), 21:53
Departure times from Bidston - 15:34, 16:21, 17:51, 18:47, 20:47
Customers can also travel on the reduced rail service operating between Bidston and Wrexham at no extra cost.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Alternative Travel Options:
Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:
- Between Bidston and Chester via Liverpool Lime Street with MerseyRail
This arrangement is in place until the end of the day.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
Allow extra time as journeys may take longer than usual and bring plenty of water to stay hydrated. If you feel unwell, please don't travel and seek help from our staff at stations.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to a fire next to the track between Bargoed (BGD) and Rhymney (RHY) until further notice.
Update: Incident due to a fire next to the track between Bargoed (BGD) and Rhymney (RHY) until further notice.
Due to a fire next to the track between Bargoed (BGD) and Rhymney (RHY):
Services will be cancelled from Bargoed (BGD) towards Rhymney (RHY).
We expect the incident to last until further notice and disruption to services is expected from 10:08 until further notice.
What's Happened?
We have been made aware of a problem between Bargoed and Rhymney. All services will terminate at Bargoed
We'll publish more information here shortly. We apologise for the disruption caused to your journey.
We have road transport running between Rhymney and Bargoed , to help you complete your journey, at no extra cost.
Services will depart at the following times:
Rhymney to Bargoed XX:50 and XX:15
Bargoed to Rhymney XX:30 and XX:00
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations.
Customers can use local bus services between Rhymney and Caerphilly to help you complete your journey, at no extra cost:
- 26, 50, 51, 53 Stagecoach services.
Find details of these services using the journey planner at www.traveline.cymru and on the Stagecoach website https://www.stagecoachbus.com/plan-a-journey
We apologise that our Pay As You Go cannot be used on local bus operators.
We advise passengers to tap out at the earliest opportunity.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to forecasted severe weather between Aberystwyth (AYW) and Shrewsbury (SHR) until the end of the day.
Update: Incident due to forecasted severe weather between Aberystwyth (AYW) and Shrewsbury (SHR) until the end of the day.
Due to forecasted severe weather between Aberystwyth (AYW) and Shrewsbury (SHR):
Services may be cancelled in both directions between Aberystwyth (AYW) and Shrewsbury (SHR).
We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.
We regret that due to issues with air conditioning on our older fleets, some services between Aberystwyth and Shrewsbury will be cancelled.
Very few rail services will be running between Shrewsbury and Aberystwyth. Rail replacement will be provided by Lloyds Coaches between Machynlleth and Aberystwyth. Rail replacement between Shrewsbury and Machynlleth will be provided by Pats, Lloyds Coaches and Lakeside.
Customers are advised that rail replacement may be running late and serviced will be busy.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Alternative Travel Options:
For customers travelling further on our Cambrian line towards Pwllheli, you can also use local bus services to complete journeys where possible at no extra cost on the following routes:
T3 between Barmouth and Dolgellau with Traws Cymru
G21 between Machynlleth and Dolgellau with Lloyds Coaches
G23 between Barmouth and Minffordd with Lloyds Coaches
T28 between Machynlleth and Aberystwyth with Lloyds Coaches
X75 between Aberystwyth and Newtown with Celtic Travel
T12 between Welshpool and Machynlleth via Newtown with Lloyds Coaches
T2 and T28 provided by Lloyds Coaches between Machynlleth and Aberystwyth.
3 between Porthmadog and Pwllheli with Cae Lloi
Customers with rail tickets travelling on T2 Traws Cymru buses to Bangor can connect with Transport for Wales rail services from Bangor to Birmimgham via Shrewsbury at no extra cost.
Find details of these services using the journey planner at www.traveline.cymru.
We apologise for the disruption caused.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
Allow extra time as journeys may take longer than usual and bring plenty of water to stay hydrated. If you feel unwell, please don't travel and seek help from our staff at stations.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to forecasted severe weather between Shrewsbury (SHR) and Birmingham International (BHI) until 00:00 on 14/08/2026.
Update: Incident due to forecasted severe weather between Shrewsbury (SHR) and Birmingham International (BHI) until 00:00 on 14/08/2026.
Due to forecasted severe weather between Shrewsbury (SHR) and Birmingham International (BHI):
Services will be cancelled in both directions between Shrewsbury (SHR) and Birmingham International (BHI).
We expect the incident to last until 00:00 on 14/08/2026 and disruption to services is expected until 00:00 on 14/08/2026.
We regret that due to issues with air conditioning on our older fleets, Transport for Wales services will not run between Shrewsbury and Birmingham International. You may use your ticket on West Midlands Railway services at no extra cost.
Please check back here for more information. We apologise for the disruption caused to your journey.
Alternative Travel Options:
Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:
- Shrewsbury to Birmingham International with West Midlands Railway
- Crewe to Birmingham New Street with Avanti West Coast
These arrangements are in place on services until end of day.
If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.
We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
Allow extra time as journeys may take longer than usual and bring plenty of water to stay hydrated. If you feel unwell, please don't travel and seek help from our staff at stations.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to more trains than usual needing repairs at the same time between Llandudno (LLD) and Blaenau Ffestiniog (BFF) until 00:00 on 14/08/2026.
Update: Incident due to more trains than usual needing repairs at the same time between Llandudno (LLD) and Blaenau Ffestiniog (BFF) until 00:00 on 14/08/2026.
Due to more trains than usual needing repairs at the same time between Llandudno (LLD) and Blaenau Ffestiniog (BFF):
Services will be cancelled in both directions between Llandudno (LLD) and Blaenau Ffestiniog (BFF).
We expect the incident to last until 00:00 on 14/08/2026 and disruption to services is expected until 06:30 on 14/08/2026.
Replacement road transport supplied by Llew Jones will replace most services between Llandudno and Blaenau Ffestiniog at no extra cost.
Departures from Llandudno at 0750, 1010, 1310,1610, 1910.
Departures from Blaenau Ffestiniog at 0620, 0840, 1140 1440, 1740, 2010.
Approximate journey times are 15 minutes Llandundo to Llandudno Junction and 80 minutes Llandundo Junction to Blaenau Ffestiniog.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Please note other train services will operate between Llandundo and Llandudno Junction.
We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Allow extra time as journeys may take longer than usual and bring plenty of water to stay hydrated. If you feel unwell, please don't travel and seek help from our staff at stations.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to forecasted severe weather between Cardiff Central (CDF) and Manchester Piccadilly (MAN) until the end of the day.
Update: Incident due to forecasted severe weather between Cardiff Central (CDF) and Manchester Piccadilly (MAN) until the end of the day.
Due to forecasted severe weather between Cardiff Central (CDF) and Manchester Piccadilly (MAN):
Services may be cancelled in both directions between Cardiff Central (CDF) and Manchester Piccadilly (MAN).
We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.
We regret that due to issues with air conditioning on our older fleets, some services between Cardiff Central and Manchester Piccadilly will be cancelled. If affected you may use the 2 services before or after the cancelled services.
Please check back here for more information. We apologise for the disruption caused to your journey.
Further Information
Allow extras time as journeys may take longer than usual and bring plenty of water to stay hydrated. If you feel unwell, please don’t travel and seek help from our staff at stations.
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to severe weather between Swansea (SWA) and Shrewsbury (SHR) until the end of the day.
Update: Incident due to severe weather between Swansea (SWA) and Shrewsbury (SHR) until the end of the day.
Due to severe weather between Swansea (SWA) and Shrewsbury (SHR):
Services will be cancelled in both directions between Swansea (SWA) and Shrewsbury (SHR).
We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.
What's Happened?
Due to forecasted severe weather we are unable to run trains between Swansea and Shrewsbury on our Heart of Wales line until the end of the day.
Alternative Travel Options:
We have organised buses to run between Shrewsbury and Swansea to assist customers to complete journeys where possible at no extra cost. These will arrive at approximately:
From Shrewsbury calling all stations to Llandrindod:
04:35
07:32
10:32
14:42
17:37
From Llandrindod calling all stations to Shrewsbury:
06:05
07:25
10:10
13:15
17:25
20:20
From Swansea calling all stations to Llandrindod:
06:10
09:00
13:10
16:10
From Llandrindod calling all stations to Swansea:
07:30
10:25
13:25
17:35
20:30
These arrangements are in place on services until the end of the day
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
We're sorry for the disruption to your journey today.
Further Information
Allow extras time as journeys may take longer than usual and bring plenty of water to stay hydrated. If you feel unwell, please don’t travel and seek help from our staff at stations.
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Publications
Annual Report and Financial Statements
