Information for passengers
Do you need to plan a journey, book assistance or tell us that something went wrong? We can help before, during and after your journey.
Right
All updates
Update: Incident due to forecasted severe weather between Carmarthen (CMN) and Fishguard Harbour (FGH) until 23:59 on 25/10/2026.
Update: Incident due to forecasted severe weather between Carmarthen (CMN) and Fishguard Harbour (FGH) until 23:59 on 25/10/2026.
Due to forecasted severe weather between Carmarthen (CMN) and Fishguard Harbour (FGH):
Services will be cancelled in both directions between Carmarthen (CMN) and Fishguard Harbour (FGH).
We expect the incident to last until 23:59 on 25/10/2026 and disruption to services is expected from 05:30 until 23:59 on 25/10/2026.
What's Happened?
Due to a forecasted severe weather, no trains will be running between Carmarthen and Pembroke Dock.
You can find out more about how the railway deals with weather events here.
We apologise for the disruption caused to your journey.
Alternative Travel Options
The following rail replacement services have been organised to help you complete your journey, at no extra cost. Rail replacement provided by AC Jenkins, Davies, Cymru, Easybus & Cymru & Teulu
These arrangements are in place until the end of Sunday.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
- You can also travel at a later date. Customers with tickets dated for Friday 23rd October, Saturday 24th October and Sunday 25th October can travel on any Transport for Wales service on Monday 27th October and Tuesday 28th October at no extra cost.
We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to forecasted severe weather between Carmarthen (CMN) and Milford Haven (MFH) until 23:59 on 25/10/2026.
Update: Incident due to forecasted severe weather between Carmarthen (CMN) and Milford Haven (MFH) until 23:59 on 25/10/2026.
Due to forecasted severe weather between Carmarthen (CMN) and Milford Haven (MFH):
Services will be cancelled in both directions between Carmarthen (CMN) and Milford Haven (MFH).
We expect the incident to last until 23:59 on 25/10/2026 and disruption to services is expected from 04:30 until 23:59 on 25/10/2026.
What's Happened?
Due to a forecasted severe weather, no trains will be running between Carmarthen and Milford Haven.
You can find out more about how the railway deals with weather events here.
We apologise for the disruption caused to your journey.
Alternative Travel Options
The following rail replacement services have been organised to help you complete your journey, at no extra cost. Rail replacement provided by Taf Valley, Davies, Francis, Coracle, Teulu, Keepings International, Impress, Glyns, Malcoms Minibus, Gwyn Jones & Coracle.
These arrangements are in place until the end of Sunday.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
- You can also travel at a later date. Customers with tickets dated for Friday 23rd October, Saturday 24th October and Sunday 25th October can travel on any Transport for Wales service on Monday 27th October and Tuesday 28th October at no extra cost.
We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to forecasted severe weather between Carmarthen (CMN) and Pembroke Dock (PMD) until 23:59 on 25/10/2026.
Update: Incident due to forecasted severe weather between Carmarthen (CMN) and Pembroke Dock (PMD) until 23:59 on 25/10/2026.
Due to forecasted severe weather between Carmarthen (CMN) and Pembroke Dock (PMD):
Services will be cancelled in both directions between Carmarthen (CMN) and Pembroke Dock (PMD).
We expect the incident to last until 23:59 on 25/10/2026 and disruption to services is expected from 05:30 until 23:59 on 25/10/2026.
What's Happened?
Due to a forecasted severe weather, no trains will be running between Carmarthen and Pembroke Dock.
You can find out more about how the railway deals with weather events here.
We apologise for the disruption caused to your journey.
Alternative Travel Options
Road transport has been organised to help you complete your journey, at no extra cost. Rail replacement provided by
Taf Valley, Davies, Star Coaches, Cymru Coaches & Glyns
These arrangements are in place until the end of Sunday.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
- You can also travel at a later date. Customers with tickets dated for Friday 23rd October, Saturday 24th October and Sunday 25th October can travel on any Transport for Wales service on Monday 27th October and Tuesday 28th October at no extra cost.
We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to forecasted severe weather between Swansea (SWA) and Shrewsbury (SHR) until 12:00 on 25/10/2026.
Update: Incident due to forecasted severe weather between Swansea (SWA) and Shrewsbury (SHR) until 12:00 on 25/10/2026.
Due to forecasted severe weather between Swansea (SWA) and Shrewsbury (SHR):
Services will be cancelled in both directions between Swansea (SWA) and Shrewsbury (SHR).
We expect the incident to last until 12:00 on 25/10/2026 and disruption to services is expected from 04:30 until 12:00 on 25/10/2026.
What's Happened?
Due to a forecasted severe weather, no trains will be running between Swansea and Shrewsbury via the Heart of Wales line.
You can find out more about how the railway deals with weather events here.
We apologise for the disruption caused to your journey.
Alternative Travel Options
We have limited road transport running between Swansea and Shrewsbury provided by Lakeside, Keanes, Gower and AC Jenkins to help you complete your journey, at no extra cost.
- Buses will depart Swansea at 06:10, 09:00, 13:10 and 16:10
- Buses will depart Shrewsbury at 04:35, 07:32, 10:32, 14:42 and 17:37
These arrangements are in place on services until the end of the day.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
- You can also travel at a later date. Customers with tickets dated for Friday 23rd October, Saturday 24th October and Sunday 25th October can travel on any Transport for Wales service on Monday 27th October and Tuesday 28th October at no extra cost.
We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to forecasted severe weather between Chester (CTR) and Holyhead (HHD) until 02:00 on 25/10/2026.
Update: Incident due to forecasted severe weather between Chester (CTR) and Holyhead (HHD) until 02:00 on 25/10/2026.
Due to forecasted severe weather between Chester (CTR) and Holyhead (HHD):
Services may be cancelled in both directions between Chester (CTR) and Holyhead (HHD).
We expect the incident to last until 02:00 on 25/10/2026 and disruption to services is expected from 05:55 until 02:00 on 25/10/2026.
On Friday and Saturday, services will be reduced to two trains per hour running between Chester and Llandudno Junction and an hourly service between Llandudno Junction and Holyhead. We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Update: Incident due to forecasted severe weather between Shrewsbury (SHR) and Aberystwyth (AYW) until 23:59 on 25/10/2026.
Update: Incident due to forecasted severe weather between Shrewsbury (SHR) and Aberystwyth (AYW) until 23:59 on 25/10/2026.
Due to forecasted severe weather between Shrewsbury (SHR) and Aberystwyth (AYW):
Services may be cancelled in both directions between Shrewsbury (SHR) and Aberystwyth (AYW).
We expect the incident to last until 23:59 on 25/10/2026 and disruption to services is expected from 05:30 until 23:59 on 25/10/2026.
We have a reduced service between Shrewsbury and Aberystwyth, running every two hours. We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
