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Frequently asked questions about travelling with us

Can I buy tickets on the train?

We always recommend buying your tickets before you board. You can buy tickets quickly and securely online, on the official TfW app, or at station ticket machines and offices. Buying in advance is also the best way to secure our lowest fares.

Can I take my bicycle onboard?

Yes, you can bring bikes on our trains, but space can be limited on busy or peak services. We strongly advise checking our cycle policy ahead of your trip when you buy your tickets.

Where can I check live train times?

Live train times, platform numbers, and journey planning tools are available 24/7 on our website and via the TfW app. Make sure to check live listings before setting off for the station to stay informed of any changes to your schedule.